Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, and shipping/billing address when you place an order or create an account; payment information (processed securely by our payment processor — we do not store full card details); messages, inquiries, or feedback you submit through our contact form or customer support channels; and your email address if you subscribe to our newsletter or marketing communications.

We also collect information automatically, including your IP address, browser type, operating system, and device information; pages visited, time spent on pages, referring URLs, and clickstream data; and data from cookies and similar tracking technologies.

We may also receive information from third parties, including order fulfillment and shipping information from our fulfillment partners, payment verification and fraud prevention data from our payment processor, and analytics data from third-party analytics providers.

2. How We Use Your Information

We use the information we collect to process and fulfill your orders, including communicating with fulfillment partners; send order confirmations, shipping notifications, and tracking updates; respond to your questions, comments, and customer support requests; process payments and prevent fraud; send marketing and promotional communications (only if you have opted in); improve our Site, products, and customer experience; analyze usage trends and measure the effectiveness of our marketing; and comply with applicable legal obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with fulfillment and shipping partners to process and deliver your orders (e.g., CJdropshipping and other third-party suppliers); payment processors to securely process your payment transactions; analytics providers to help us understand how our Site is used; email and marketing platforms to send transactional and marketing communications; customer support tools to manage and respond to your inquiries; legal authorities when required by law, court order, or to protect our rights and the safety of others; and in connection with a merger, acquisition, or sale of assets.

All third-party service providers are required to handle your information in accordance with applicable privacy laws and our data processing agreements.

4. Checkout and Payments

When you make a purchase, your payment information is collected and processed by our third-party payment processor. Dwellify does not store your full credit card number, CVV, or other sensitive payment credentials on our servers. Your payment data is transmitted using industry-standard encryption (SSL/TLS).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. We use them to remember your cart contents and preferences, keep you logged in to your account, analyze Site traffic and usage patterns, and deliver relevant marketing and retargeting advertisements.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. We may also use third-party analytics tools (such as Google Analytics) that collect information about your use of our Site.

6. Marketing Communications

If you opt in to receive marketing emails, we may send you promotional offers, product updates, and other communications. You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us at [SUPPORT EMAIL]. Unsubscribing from marketing emails will not affect transactional communications related to your orders.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations. When information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information (subject to legal retention requirements), opt out of marketing communications, and lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at [SUPPORT EMAIL]. We will respond to your request within a reasonable timeframe.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [LEGAL BUSINESS NAME], [BUSINESS ADDRESS], [SUPPORT EMAIL], or through our contact form at shopdwellify.com/contact.