Returns & Refund Policy

1. Our Commitment

At Dwellify, we want you to be satisfied with every purchase. If something isn't right, we're here to help. Please read this policy carefully to understand your options and how to initiate a return or refund request.

2. Return Eligibility

To be eligible for a return, items must be returned within 30 days of the delivery date, subject to the eligibility requirements in this policy. Items must be in their original unused condition, in original packaging where applicable, and accompanied by proof of purchase (order number or confirmation email).

To initiate a return, you must contact us at [SUPPORT EMAIL] and receive return instructions or authorization before sending any items back. Do not return products to the address shown on the original package unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

3. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with your order number, a description of the damage, and clear photos of the damaged item and packaging.

We will review your claim and, where applicable, arrange a replacement or issue a refund. We may ask you to return the damaged item or dispose of it, depending on the situation.

4. Defective Products

If a product is defective or stops working under normal use, please contact us at [SUPPORT EMAIL] with your order number and a description of the defect. We will work with you to arrange a replacement, repair, or refund depending on the nature of the defect and the product's applicable warranty.

5. Incorrect Items

If you received an item that is different from what you ordered, please contact us within 7 days of delivery with your order number and a photo of the item received. We will arrange to send the correct item at no additional cost to you.

6. Missing Items

If an item is missing from your order, please contact us within 7 days of delivery. Note that some orders ship in multiple packages — please check your tracking information to confirm whether additional packages are still in transit before reporting a missing item.

7. Order Cancellations

We begin processing orders quickly after they are placed. If you need to cancel an order, please contact us at [SUPPORT EMAIL] as soon as possible. We will do our best to cancel the order before it is submitted to our fulfillment partner.

Once an order has been dispatched, it cannot be cancelled. In that case, you may initiate a return once the item is delivered, subject to our return eligibility requirements above.

8. Refunds

Once a return is received and inspected, or a refund is approved for a damaged, defective, or incorrect item, we will notify you by email. Approved refunds will be processed within 5–10 business days and issued to your original payment method. Please note that your bank or card issuer may require additional time for the credit to appear on your statement.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

9. Return Shipping

Unless the return is due to our error (wrong item, defective product, or damage in transit), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

You must contact us and receive return instructions or authorization before sending any items back. Do not return products to the address shown on the original package unless we specifically instruct you to do so.

10. Non-Returnable Items

The following items are not eligible for return: items that have been used, washed, or altered; items marked as final sale at the time of purchase; opened personal care, hygiene, or health-related products; items returned without prior authorization; and items returned outside the 30-day return window.

11. Third-Party Fulfillment

Some Dwellify products are fulfilled by third-party dropshipping partners. In all cases, Dwellify is your retailer and your point of contact for returns and refunds. Please do not contact our fulfillment partners directly — all return and refund requests must go through Dwellify.

12. Contact Us

To initiate a return, report a problem, or ask a question about this policy, please contact us at [SUPPORT EMAIL] or through our contact form. Customer inquiries are generally answered within 1–2 business days.